Privacy Policy

PaceOn Coaching, operated by L.E COOK & J GHOSH ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase from our store, or use our coaching services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Complete enquiry or contact forms on our website
• Sign up for coaching services
• Place an order or register interest through our store
• Communicate with us via email or other channels
• Provide training and health information as part of coaching

This information may include:

• Name and contact details (email, phone number, location)
• Date of birth and gender
• Training history and athletic background
• Health and injury information relevant to coaching
• Goals and performance data
• Shipping address for store orders
• Payment and billing information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behaviour, including:

• IP address
• Browser type and version
• Pages viewed and time spent on pages
• Referring website
• Device information

We use the information we collect to:

• Provide coaching services and create personalised training programmes
• Communicate with you about your training, progress, and coaching
• Fulfil and deliver store orders, and send order updates
• Process payments and manage billing
• Respond to enquiries and provide customer support
• Send administrative information and service updates
• Improve our website and services
• Analyse usage patterns and trends
• Comply with legal obligations

Security Measures

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Coaching-related data is typically retained for seven years after the coaching relationship ends to comply with Australian record-keeping requirements.

Data Location

Your information may be stored and processed in Australia or other countries where our service providers operate. By using our services, you consent to the transfer of information to countries outside Australia.

We use third-party services to help deliver our coaching services and operate our website and store. These services may have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

Third-party services we use include:

• TrainingPeaks: Training programme delivery and session tracking
• Microsoft Office 365: Email communications and document storage
• Vercel: Website hosting
• HubSpot: Enquiry form submissions and customer relationship management
• Stripe: Payment processing for coaching and store orders
• Supabase: Secure storage of store orders and product data
• Resend: Transactional email for store orders
• GoDaddy: Domain registration

Each of these services has their own privacy policies governing how they handle your data. We encourage you to review their policies.

Under Australian privacy law (Privacy Act 1988), you have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to our processing of your personal information

To exercise these rights, please contact us using the details below.

Our website uses cookies and similar technologies to keep the site working properly, for example to keep your store cart and secure sign-in sessions.

What are cookies?

Cookies are small text files stored on your device that help websites remember your preferences and understand how you use the site.

Types of cookies we use:

• Essential cookies: Necessary for the website and store to function properly
• Functional cookies: Remember your preferences and settings

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

As part of providing coaching services, we may collect sensitive information including health data, injury history, and performance metrics. This information is collected with your explicit consent and is used solely for the purpose of delivering safe, effective coaching. We implement additional security measures to protect sensitive information.

With your consent, we may send you emails about our services, events, and relevant content. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly

Even if you opt out of marketing, we may still send you essential service-related communications.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by an updated "Last updated" date at the top of this policy. We encourage you to review this policy periodically.

For material changes, we will notify you by email or prominent notice on our website.

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):