Terms & Legal

This page outlines important legal information regarding the use of the PaceOn Coaching website, store, and services. By accessing our website, purchasing from our store, or engaging our coaching services, you acknowledge and agree to these terms.

Shipping

$9.50 flat-rate shipping Australia-wide — free for orders over $150. In-stock orders are posted within 2 business days, and you'll receive tracking by email the day your order ships. Preorders dispatch on the estimated date shown on the product (see below). We don't currently ship outside Australia.

Preorders

Preorders take a 50% deposit at checkout; the balance plus shipping is charged to your saved card when your order is dispatched, and we email you before and after. Dispatch dates shown on preorder items are our best estimate — if a date moves materially, we'll tell you, and you can cancel any preorder for a full deposit refund any time before dispatch.

Returns & refunds

Changed your mind? Return any unworn item with its tags within 30 days of delivery for a refund of the item price — return postage is at your cost. If something's faulty or not as described, our products come with guarantees under Australian Consumer Law that can't be excluded: we'll replace or refund, including postage.

Expressions of interest

Registering interest costs nothing and commits you to nothing — we take no payment and reserve no stock. If a product goes into production, you'll be emailed first.

Store questions

Email store@paceon.com.au — a human reads it.

Acceptance of Terms

By accessing and using the PaceOn Coaching website, you accept and agree to be bound by these terms. If you do not agree to these terms, please do not use our website or services.

Use of Website

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorised access to our systems or networks
• Interfere with the proper functioning of the website
• Transmit any harmful or malicious code
• Reproduce, distribute, or commercially exploit our content without permission

User-Generated Content

If you submit content through contact forms or communications, you grant us the right to use this information to provide our services and communicate with you.

Consult a Medical Professional

Before beginning any training programme, you should consult with your doctor or other qualified healthcare professional, especially if you:

• Have any pre-existing health conditions
• Are taking medication
• Have a history of injuries
• Are pregnant or nursing
• Have not exercised regularly
• Are over 40 years of age (men) or 50 years of age (women)

No Medical Diagnosis

We do not diagnose, treat, or cure any medical conditions. Our coaching services focus on training programme design and athletic development, not medical treatment.

Training at Your Own Risk

Participation in endurance training and sport carries inherent risks. You acknowledge that:

• You participate in training and racing at your own risk
• You are responsible for monitoring your own health and wellbeing
• You will discontinue training if you experience pain, discomfort, or unusual symptoms
• You will seek medical attention when necessary

Individual Results Vary

Training outcomes depend on numerous factors including genetics, current fitness level, adherence to programming, nutrition, sleep, stress management, and overall health. We cannot guarantee specific results or performance improvements.

Service Disclaimer

While we strive to provide high-quality coaching services, we make no warranties or guarantees regarding:

• Specific performance outcomes or results
• Freedom from injury or health complications
• Qualification for races or events
• Achievement of particular goals

Limitation of Liability

To the fullest extent permitted by Australian law, PaceOn Coaching, L.E COOK & J GHOSH, and their representatives shall not be liable for:

• Personal injury, illness, or death resulting from training or racing
• Failure to achieve desired results or performance goals
• Lost opportunities, race entries, or travel costs
• Indirect, consequential, or incidental damages

Your Responsibilities as an Athlete

You are responsible for:

• Honestly communicating your health status, injuries, and limitations
• Following medical advice from qualified healthcare professionals
• Making informed decisions about your training and racing
• Ensuring adequate insurance coverage for training and competition
• Modifying or discontinuing training if experiencing adverse symptoms

Copyright

All content on this website, including text, graphics, logos, images, and software, is the property of PaceOn Coaching or its licensors and is protected by Australian and international copyright laws.

Training Programmes

Training programmes created for individual athletes remain the intellectual property of PaceOn Coaching. Athletes may use programmes for personal training purposes but may not:

• Share programmes with other athletes or coaches
• Reproduce or distribute programmes commercially
• Claim authorship of the programming methodology

Permitted Use

You may view and print pages from our website for personal, non-commercial use, provided you do not modify the content and retain all copyright notices.

Coaching Qualifications

Our coaches hold appropriate qualifications and accreditations as stated on the website. We are committed to:

• Maintaining current coaching certifications
• Continuing professional development
• Operating within our scope of practice
• Referring athletes to appropriate medical professionals when necessary

Code of Conduct

We adhere to professional coaching standards including:

• Athlete safety and wellbeing as the highest priority
• Honest and transparent communication
• Respect for athlete privacy and confidentiality
• Evidence-based coaching practices

Service Fees

Coaching fees are outlined in the Coaching plans on our website and are subject to change. Current athletes will be notified of fee changes with at least 30 days' notice.

Payment Processing

Payments are processed securely through Stripe. By providing payment information, you authorise us to charge the agreed fees for coaching services.

Cancellation and Refunds

• Coaching services require one month's notice for cancellation
• No refunds are provided for partial months
• Payment for the current month is required even if notice is given mid-month
• Pauses for injury or life circumstances can be arranged by mutual agreement

Our Right to Terminate

We reserve the right to terminate coaching services if:

• Payment obligations are not met
• An athlete engages in abusive or threatening behaviour
• An athlete fails to communicate honestly about health or injury status
• We determine the coaching relationship is not beneficial or appropriate

Your Right to Terminate

You may terminate coaching services at any time with one month's written notice to coaching@paceon.com.au.

Your privacy is important to us. Please review our complete Privacy Policy for detailed information about how we collect, use, and protect your personal information.

Key Points:

• We collect personal and health information necessary to provide coaching services
• Your data is stored securely and used only for coaching purposes
• We do not sell or share your information with third parties (except service providers)
• You have rights to access, correct, and delete your personal information

Our website may contain links to external websites. We are not responsible for:

• The content or privacy practices of external sites
• The availability or accuracy of external resources
• Any transactions or interactions with third-party websites

We recommend reviewing the terms and privacy policies of any external websites you visit.

You agree to indemnify and hold harmless PaceOn Coaching, L.E COOK & J GHOSH, and their representatives from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of our website or services
• Your violation of these terms
• Your violation of any rights of another party
• Any injury, illness, or adverse event resulting from your training or racing

These terms are governed by the laws of Western Australia and the Commonwealth of Australia. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Western Australia.

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

We reserve the right to modify these terms at any time. Material changes will be communicated via:

• Email to active coaching clients
• Prominent notice on our website
• Updated "Last updated" date on this page

Continued use of our website or services after changes constitutes acceptance of the modified terms.

Athletes are strongly encouraged to maintain appropriate insurance coverage including:

• Personal health insurance
• Sports accident insurance
• Travel insurance (for interstate or international events)
• Public liability insurance (where applicable)

PaceOn Coaching maintains professional indemnity insurance appropriate to our services.

Initial Contact

If you have concerns about our services, please contact us at coaching@paceon.com.au. We are committed to resolving issues promptly and professionally.

Escalation

If we cannot resolve a dispute informally, either party may pursue:

• Mediation through a mutually agreed mediator
• Formal complaint to relevant professional bodies
• Legal action (as a last resort)

Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any consumer rights or guarantees under the Australian Consumer Law or other applicable consumer protection legislation that cannot be excluded, restricted, or modified by agreement.

Guarantees

Under Australian Consumer Law, our services come with guarantees that cannot be excluded, including:

• Services will be provided with due care and skill
• Services will be fit for any specified purpose
• Services will be delivered within a reasonable time

If you have questions about these legal terms, please contact us:

For privacy-specific enquiries, please refer to our Privacy Policy.

For coaching service enquiries, please use the contact form on our home page.